Privacy Statement

General Motors Vietnam Consumer Privacy Statement
Last modified: Jan 11, 2017

Your privacy is important to General Motors Vietnam Company (“GMV” or “we”) as is your trust in GMV’s products and services. We want you to know that the information you share with us will be treated with care. This Privacy Statement addresses what personal information we collect and how we handle the personal information shared with us.

Scope
This Privacy Statement applies to personal information we obtain from and about individuals interacting with GMV and its websites, products and services. It does not apply to personal information we obtain in our capacity as an employer.

Information Collected
As you interact with GMV, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you or your vehicle as further described below.

You may provide us with information about you or your vehicle through a number of sources: GMV websites, product and related events, test drive or other incentive applications, surveys, social media platforms (i.e., when you register for a GMV sponsored sweepstakes via the GMV Facebook Fan page), sweepstakes entries and through our customer call centers.

We receive information about you through vehicle sales records provided by your dealer and we may obtain, with your consent, data obtained from your vehicle’s Event Data Recorder (“EDR”) as described in your owner’s manual (i.e., how various systems in your vehicle operate, the speed and distance of your vehicle). For additional information about EDR data, please see your owner’s manual. We also may obtain information about you and your vehicle from GMV affiliates, GMV dealers, GMV licensees for consumer merchandise, GMV credit card bank partners and other sources such as companies that provide lists of potential vehicle purchasers and current owners, if such companies are permitted to share your information with us pursuant to their privacy statements. We may combine information that we receive from the various sources described in this Privacy Statement, including third-party sources, with information you provide and use or share it for the purposes identified below.

The types of information that GMV collects about you may include, but are not limited to:

  • contact information (such as name, address, city, state and ZIP code, email address and telephone number)
  • vehicle information (such as vehicle identification number (VIN), make, model, model year, selling dealer, servicing dealer, date of purchase or lease and service history)
  • vehicle performance data (such as engine and transmission performance, airbag deployment conditions or crash or near crash information about how a vehicle’s systems performed)
  • demographic information (such as age range, marital status and household composition)
  • non-credit-related marketing profile information (such as when you plan to purchase or lease; the vehicle in which you're interested)
  • relationships you have with GMV in addition to the purchase and servicing of your vehicle (such as through a GMV Rewards Card or OnStar)
  • incentive eligibility verification information (such as college name, branch of service or credit union name for vehicle purchase programs)
  • Social Security Number (in limited circumstances GMV may collect SSN, for example if you win a sweepstakes or receive compensation that must be reported for government tax purposes)
  • investor information (name, address, phone number and email address)
  • stockholder services information (such as account information)
  • photographs such as those that you may submit for contests or sweepstakes

Use
The information GMV collects about you and your vehicle will be used:

  • to provide products and services
  • to maintain customer relationships
  • to operate GMV websites
  • to provide customer and vehicle support and service (such as recall information or warranty service)
  • to provide information and product updates
  • to evaluate vehicle performance and safety as described in the vehicle owner manual
  • for safety and product research purposes
  • to verify eligibility for vehicle purchase or incentive programs
  • for marketing purposes
  • to customize and improve communication content
  • to comply with legal requirements

Sharing
GMV may share the information it collects about you or your vehicle in the following instances:

  • as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request
  • with our services providers who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them
  • with our business partners for GMV marketing activities, business partner marketing activities or both
  • with third parties for research and development purposes (such as university research institutes for improving highway safety)
  • in connection with the sale, transfer or financing of a significant part of a GMV business or its assets, including any such activities associated with a bankruptcy proceeding
  • within GMV, with our GMV controlled subsidiaries and affiliates, with GMV dealers and with GMV licensees; however, transaction information regarding your GMV Card will not be shared with GMV dealers.

Apart from the purposes listed above, GMV will not share information about you or your vehicle with other third parties for their independent use without your permission.

How to Manage Your Personal Information/Communications Preferences
If you have subscribed to a particular email newsletter or other communication, you should follow the instructions in the email or on a related website to unsubscribe.

GMV and GMV dealers are separate legal entities with their own privacy practices. For questions about your dealer's privacy practices including opting out of marketing communications from your dealer, please contact your dealer directly.

If you opt out of receiving marketing communications from GMV, your personal information will not be used for marketing, but may still be used for the other purposes described in this Privacy Statement (such as vehicle support and service).

Security
GMV uses administrative, technical and physical security to protect the personal information we maintain and to help ensure that it is used according to this Privacy Statement.

Cookies/Tracking Technologies
GMV websites use “cookies” and other tracking technologies to gather information about your visit (such as demographic data, browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit). Cookies remember user preferences and maximize the performance of our website and services. Using cookies on our websites provides benefits to you, such as allowing you to maintain your account login information or contact information on Request a Quote forms between visits, or locating a nearby dealer. In addition, we use information gathered from cookies to autofill fields on forms such as the city, state or zip code associated with your IP address. This information can be corrected by you before submitting any form or inquiry or you can disable the cookie as discussed below and the information will not be collected.

Similarly, we may also place Web beacons in our emails to measure the effectiveness of our email campaigns by identifying the individuals who open or act upon an email message, when an email message is opened, how many times an email message is forwarded, the type of software, device, operating system and browser used to deliver the email and any URL accessed through our email message.

To measure site activity, provide a better user experience, and tailor our marketing communications, we or our service providers or business partners may compile information from the cookies, Web beacons or other technologies on our websites. This information may be combined with other information collected online or offline about you, including data provided by third party sources, and may be used or shared for the purposes described in this Privacy Statement. We may also allow third party advertising and personalization partners to use this information to develop personalized content and appropriate advertising based on your visits over time on GMV web sites and non-GMV web sites. This information may also be used to evaluate our online advertising campaigns or to tailor promotions and other marketing messages to you.

At this time, we do not honor “do no track” signals from a web site browser. However, you may refuse or delete cookies. Please refer to your browser Help instructions to learn more about cookies and other technologies and how to manage their use. If you elect to refuse or delete cookies, you will need to repeat this process if you use another computer, or change browsers. If you choose to decline cookies, some of the functionality of a website may be impaired.

Linked Sites
GMV websites may contain links to third-party sites not controlled by GMV or covered by this Privacy Statement, such as those belonging to GMV dealers, GMV licensees, co-branded websites offered in conjunction with a business partner, or independent product review sites. We recommend that you check the Privacy Statement of other sites you visit before providing any personal information.

GMV Dealers
When you buy or lease a GMV vehicle from a GMV dealer, the dealer will share your information with GMV as the vehicle manufacturer. Please be aware that each dealer operates as a separate legal entity and you should read the dealer’s privacy statement to ensure that you understand its privacy practices and procedures. Additionally, because the GMV dealer often is the first contact with you, the dealer can answer any questions you may have about its privacy practices. While GMV encourages its dealers to ensure full compliance with all applicable privacy legislation and has provided information to our dealers relating to privacy obligations, GMV is not responsible for dealers’ compliance with applicable law.

When completing a purchase or lease agreement or signing a service repair order with the GMV dealer, you should be provided with information describing the dealership's privacy practices and related policies that explain that certain personal information that you provide to the dealer may be shared with GMV or others in accordance with this Statement.

Changes to Privacy Statement
We may update this Privacy Statement from time to time. We will do so by posting additions or modifications to this page