Position Description

I. Background Information

Position Title:
Warranty Engineer
Ha Noi
Job Level – To be fill out by HR
HR Contact
Completed by:

II. Purpose

This position is responsible for controlling Dealer’s warranty activity as daily-based on warranty policy.

III. Areas of Responsibility

Area of Accountability
Percent of Time
Local/ Regional/ Global
Key Responsibilities
Other job
5 %
Regional Local
- Others as assigned
Warranty management

- Ensure dealer’s warranty activity and performance met with GM policy

- Ensure warranty claim at minimum fee

- Proactively investigate abnormal warranty claims

- Take responsibility to approve warranty claims

- Ensure payment time to Dealer as payment process

- Control and analysis warranty data to bring out counter measure to prevent potential issue

- Making plan and implement audit warranty parts every six months at Dealer to ensure that Dealer do right warranty activity
- Report warranty activity to Leader monthly

New model management
25 %
Regional, local

- Coordinate with GMI to complete Owner manual, service readiness for launching new model on time.

- Coordinate with training supplier to make plan and do training new model for Dealer technician

IV. Organizational reporting

e. Job titles and levels which directly report to the position evaluated
a. Job title(s), names, person to whom the supervisor of the position reports:
Head of After Sales
b. Job title(s), names, person to whom the position reports:
Warranty and training Leader
c. Job title(s), names, and level(s) of peers to this position.
Warranty Engineering
d. Example of equivalent job title to the position, i.e. same level of responsibility

V. Knowledge, Skills, Experience, and Competencies


Good knowledge about Automobile Engineering, Warranty Process

Good command of English (verbal and written)
Good computer skills
Time management skill
Ability to work under pressure

BA of Mechanical Engineering
At least 02 year of working experiences in Automotive Service

Business Acumen
Customer focus
Timely decision making
Problem solving